Hey, John! Naper Settlement, an outdoor museum near Chicago, uses this technique frequently. Contact Donna Sack, Associate Director of Visitor Services and Education Manager, at (630) 420-6010 for more information. Max A. van Balgooy Director of Interpretation and Education National Trust for Historic Preservation -----Original Message----- From: John Rudder [mailto:[log in to unmask]] Sent: Tuesday, December 10, 2002 1:54 PM To: [log in to unmask] Subject: "secret shoppers" to evaluate tours I am interested in learning about museums' successful experience (if any) with this method of evaluating front-line interpretation. As you may know, it's borrowed from retail world. In short, the interpreter (or salesperson) does not know he / she being evaluated. Also interested in hearing about anyone that has tried this, but decided against it due to problems. Thanks. John ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes). ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).