Hey, John!

Naper Settlement, an outdoor museum near Chicago, uses this technique
frequently.  Contact Donna Sack, Associate Director of Visitor Services and
Education Manager, at (630) 420-6010 for more information.

Max A. van Balgooy
Director of Interpretation and Education
National Trust for Historic Preservation



-----Original Message-----
From: John Rudder [mailto:[log in to unmask]]
Sent: Tuesday, December 10, 2002 1:54 PM
To: [log in to unmask]
Subject: "secret shoppers" to evaluate tours

I am interested in learning about museums' successful experience (if any)
with this method of evaluating front-line interpretation.

As you may know, it's borrowed from retail world.  In short, the interpreter
(or salesperson) does not know he / she being evaluated.

Also interested in hearing about anyone that has tried this, but decided
against it due to problems.

Thanks.

John

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