Register now to attend the Virtual Reference Desk Conference 2002, "Charting the Course for Reference: Toward a Preferred Future," on November 10-13 at The Westin Michigan Avenue, Chicago, Illinois. Pre-conference, November 10, "Preparing for, Administering and Using Statistics and Measures for Digital Reference Evaluation: Practical Approaches" (8:30 am - 4:15 pm CST)--Presented by Charles R. McClure, Francis Eppes Professor and Director, Information Use Management and Policy Institute, Florida State University; and R. David Lankes, Assistant Professor and Director, Information Institute, Syracuse University. This one-day workshop provides a practical introduction for three major activities that are essential for a successful evaluation of digital reference. November 11-12, VRD Conference 2002--Hear from a variety of experts on how to advance the state of reference librarianship in a digital environment. See the newest technological solutions. Learn how to implement, enhance or expand your virtual reference services. Influence standards development. Hear best practices and insights based on research and experience. Speakers include: Roch Carrier, National Librarian of Canada; Connie Van Fleet & Danny P. Wallace, Editors of "Reference & User Services Quarterly"; Karen Schneider, Coordinator of lii.org (the Librarians' Index to the Internet); and R. David Lankes. Post-conference, November 13, "Creating a VRD Action Plan" (8:30-11:45 a.m. CST)--Presented by Erik Jul, Library Management Consultant. Synthesize your VRD conference experience and convert your learning into an action plan tailored for your individual needs. For more information and to register, visit the conference web site: http://www.oclc.org/institute/events/vrd2002/ <http://www.oclc.org/institute/events/vrd2002/> Cosponsored by the OCLC Institute and The United States Department of Education Virtual Reference Desk Project. ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).