Dear Susan, I am sorry that you had trouble reaching us. We respond to messages left on the machine, but all of us are out of the office more than we are in it. Many of us, myself included, are working weekends and evenings at the lab, rather than regular business hours. Since our internet provider went out of business without warning, we may have missed some e-mails, too. I have been a little slow responding to other e-mails and some phone calls because I am home on partial maternity leave with premature twins. Uninterrupted time is at a premium. It was a difficult pregnancy and the later Collections Caretaker issues of 2000 were affected. We are in the process of getting back issues and the first issue of volume 4 out to subscribers. I can be reached at [log in to unmask] Our general e-mail is [log in to unmask] Adrienne, our office manager, is at the office on Tuesday and Wednesday afternoons. The office phone number is 612-378-9379. Please leave a message if you get our voice mail. Our web site, www.collectioncare.org, has current contact information. A few of the topics in our upcoming Collections Caretaker issues include: fiberoptic lighting, museum quality mannequins, foams used in museums, and an overview and evaluation of preservation assessments. Thank you, and all of our subscribers, so much for your patience. Sincerely yours, Helen Alten, Director Northern States Conservation Center P.O. Box 8081 St. Paul, MN 55108 612-378-9379 ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).