Pat- You may want to contact the Museum of Science in Boston. They have an excellent visitor & co-worker relations program there called the Science of Service. They host two day workshops for all staff members, and spend much of the time focused on how your Museum looks to visitors, how to greet visitors, and how to handle visitor & co-worker conflicts. They've recently begun hosting these workshops for other museum professionals, so that you can take their materials and ideas and bring them back to your institution to train your own staff. I know that their next Workshop of this type is being held in September, and having been a participant last year, I can tell you what an enormous impact it's had here at the Hall. Contact Janice Richmond at BMOS for Program information, and I'd also be happy to help if you have any questions- 718.699.0005 extension 385. Best of Luck! Michelle Levengood Admissions Supervisor New York Hall of Science -----Original Message----- From: Pat Whalen <[log in to unmask]> To: [log in to unmask] <[log in to unmask]> Date: Monday, June 18, 2001 11:24 AM Subject: Museum Maintenance Hello All: I've recently been given responsibility for organizing a maintenance and upkeep program. I've been directed to make it as comprehensive as possible. The idea is to make sure that all of the services that we deliver to the public are kept clean and operational, and to insure that visitors have an experience that they will be happy with. I'm charged not only with making sure that our exhibits, including computer interactives, are kept in good condition, but with maintaining a high level of customer service by our cafe', Gift Shop, security, and floor staffs. It would be helpful to me in organizing this program to hear from other institutions about how they go about maintaining their exhibits and insuring a high level of customer service on the part of their staffs who interact with or provide services to the public. Is there anyone else who has a program as comprehensive as the one I've described? What is your approach to dealing with such matters? =================== Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes). ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).