Does anyone know of resources (Web, print, other) which discuss the spectrum of tools/methods involved in communicating with visitors? Everything from pre-visit marketing brochures and billboards to on-site labels, signage, information booths & kiosks, printed facility guides (brochures/booklets), audio guide devices, building directories, interpretive services, color-coded hallways, nature trail signs, parking lot markings, etc. This certainly would include wayfinding; but it seems the total communications process involves much more than just wayfinding. In non-museum settings, it might even include tools such as video monitors displaying current/changing information (e.g., flight status displays in an airport). Thanks in advance for your help. ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).