It bothers me just a little bit that every solution so far has seemed to involve accomodating the boorish tour operator. While I am all in favor of visitors--and the maximum that a site can allow at any given time, I do not see that it is necessary to allow a large group to invade just as you are getting ready to close up. I think that you should definitely seek good relations with tour operators, but the first thing to do is decide what your policy will be about such late arrivals (maybe require tour operators to schedule visits?), and then make sure that all the local tour operators know it. Obviously, this guy knows only too well how you will react to his late arrivals and takes advantage of you. Decide what you want to do, publish your policies, then sit down with all the tour guys and let them know how it is going to work from now on. There is nothing that says that you can't offer discounts for large groups and find other ways to accomodate their needs, particularly financial. But you don't have to just take it. Claudia Nicholson Curator Museum Collections Department Minnesota Historical Society 345 Kellogg Blvd. W. St. Paul, MN 55102-1906 e-mail: [log in to unmask] Phone: 651-297-7442 FAX: 651-297-2967 ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).