We just wanted to follow up on our posting last week announcing the HumanClick interactive tours at Stoney Grove. We had two tours this week, one Tuesday and the other tonight (Wednesday). Despite a real surge in overall site visitors (many with .edu and .org URLS indicating that they might have come from either this list or another mailing we did), relatively few people elected to chat. It may be that they were uncomfortable with the technology, or with talking to anonymous folks on the other end. Several people seem to have had trouble either getting into HumanClick, or in finding it once they’d transferred from one page to the next. We suspect that this may be a result of unfamiliarity with Windows on the part of the visitors rather than anything intrinsically wrong with the chat software. Our site is fictional, and we had characters from the site “in character” chatting with visitors. This caused some difficulties with our visitors, who either were unfamiliar with the site and didn’t know what to do with us, or wanted to talk about HumanClick only. This is certainly an interpretive problem that other sites, real or fictional, deal with whenever they have interpreters in character. From our perspective, we found that we were able to handle multiple chats without problems, that the time lag between questions and answers was reasonable, and that the program allowed us to see where on the site visitors were, and thus address them with comments specific to the page they were viewing. We had an international turnout, which was nice, and some interesting conversations. Overall, HumanClick is a neat tool and will work well for sites with low to modest visitation. It is an fairly easy way to add interactivity to your site. If anyone has any questions, please email us off list at [log in to unmask] Thanks to all who came! Barbara Heath and Mark Freeman ========================================================Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).