Thanks Clarissa, sounds like a dismal experience, and it also sounds like
maybe Antenna is not up to scratch in the support areas?

Julia Clark
Manager, Interpretation & Collections
Port Arthur Historic Site
Port Arthur  7182

Ph: 03 6251 2334
Fax: 03 6251 2322
Mobile: 0419 412246

-----Original Message-----
From: Clarissa C. S. Ryan [mailto:[log in to unmask]]
Sent: Thursday, 18 September 2003 2:41 AM
To: [log in to unmask]
Subject: Re: audio tours

We used Antenna during our Secrets of the Forbidden City exhibition. The
units were easy to use, but lots of little things went wrong (dead
batteries, spontaneous resetting, low volume). Staff who were not trained
to use the units (everyone from ticket-sellers to security) wound up being
haphazardly roped into helping confused patrons.  So I'd suggest showing
everyone how to use them and reset them when there are problems.

The best thing about ours was that they had English, Spanish, Cantonese,
and Mandarin available in each unit. Very useful!

--
Clarissa Cates-Smith Ryan
[log in to unmask]
http://www.sharedwing.net/
--

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