I agree with taking a closer look at TQM.  It's my impression that TQM
brought disappointing results a decade or so when some museums, non-profits,
and government agencies began trying to apply it.
Ross Weeks Jr.
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-----Original Message-----
From: Roger Wulff <[log in to unmask]>


>Dear Jay:
>
>Before investigating TQM, you might want to do some research into the
>work of Dr. W. Edwards Deming upon which a lot of TQM is based.  In
>addition, you might want to look at our Web Site and our page on Value
>Methodology which takes the process to a more practical plane and -
>usually cuts costs in the process.
>
>Kind Regards
>
>Roger Wulff
>
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