Can't help you on the right form for a questionaire. In the end it all comes down to what you want to do with the information when you have got it.

You may find that a questionnaire is not really what you want, since people happily give you quite a lot of feedback if you have a properly organised visitors book. The trick is to put the invitation to sign the visitors book so that it appears as one of the first things on the page to load - then people register it in their minds as something they want to go back to before leaving the page. If you have a place for e-mail and URL you have a way of contacting at least some of your visitors and asking them more detailed questions.

My view is that that the key thing that you want to establish is whether or not your web page is proving sufficiently attractive to make people want to visit your museum when they come to NY. You should get this kind of feedback from the visitor's book. For example, Associated with the Colditz Museum Home Page at 

http://www.cimttz.tu-chemnitz.de/colditz

there is a very active visitors book. Lots of useful comments from visitors. 

The other good thing about a visitor's book is that the visitors see who the other visitors are and, in some cases, they get in touch with each other - so you end up with almost a supporter's club. 

Antony Anderson
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http://www.cimttz.tu-chemnitz.de/colditz
http://museum-security.org/denney/index.htm

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From:   Museum of the City of New York[SMTP:[log in to unmask]]
Sent:   12 June 1997 18:33
To:     [log in to unmask]
Subject:        question: online survey

Have any other institutions conducted surveys of visitors to their
websites?  We are currently designing an online survey of visitors to
the Museum of the City of New York's website and would greatly
appreciate any guidance that anyone has to offer. The museum's website
address is: http://www.mcny.org/

Thank you

Tracey Enright
Museum of the City of New York
Collections Access, Intern
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