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Subject:
From:
John Chadwick <[log in to unmask]>
Reply To:
Museum discussion list <[log in to unmask]>
Date:
Fri, 28 Apr 2006 10:36:15 -0500
Content-Type:
text/plain
Parts/Attachments:
text/plain (36 lines)
The following is a message from L-Soft regarding the problems with duplicate messages. The issue should be fixed.

-----Forwarded Message-----
>From: John Harlan@L-Soft, [log in to unmask]
>Sent: Apr 28, 2006 10:08 AM
>To: [log in to unmask]
>Subject: This week's message duplication
>
>Dear L-Soft Hosting customer:
>
>I am writing regarding email delivery events that started Tuesday afternoon, April 25th, during which unintentional duplicate list messages were sent to subscribers of your lists.
>
>These events were triggered by a planned change in our hosting infrastructure.  This, very regrettably, did not go as planned, and the rollback from it was more involved than anticipated.  There were no external triggers to these events (i.e., no security breach or maleficence of any kind).  We did this to ourselves, and worst of all, to you, our loyal customer.
>
>We are relieved to be able to report the duplicate messages issue has been resolved.  Our servers have been free of newly-generated duplicate copies since approximately 12 noon US Eastern yesterday (Thursday, April 27th), and we tested repeatedly during the course of Thursday afternoon, before issuing an "all clear."
>
>Please accept our heartfelt apologies for the inconvenience and aggravation this situation has caused you and your subscribers.
>
>I am available to address any questions or concerns you may have.  Please contact me directly by email at <[log in to unmask]> or by telephone at +1 240 296 1234 (my direct office number) or through our main number at +1 301 731 0440.
>
>Sincerely,
>
>
>
>John Harlan
>Vice President, Computer Services
>L-Soft international, Inc.
>

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