I really feel I must chime in here.  I have never had the problem that James describes below, although I have noticed that in an older version, it occasionally would retain a "ghost image" in some fields from a prior record.  The "ghost" would then disappear once I was in edit mode and clicked within the field.  That may be the phenomenon that he is experiencing, I don't know.  But we have entered 18,000 records and attached hundreds of images and PPS is working for us.  Like Erica said, it can be buggy, but if you update regularly (available free on their website except for major upgrades)  many problems are fixed along the way.  I have also mentioned a problem I was having, only to find the change after the next update I downloaded.  3.0  is much improved over 2.0 and fixed many of the problems I had.  (spell check, yay!).  All of that said, I still think PPS is the most bang for your buck.  It has some problems and limitations, but it's better than paying thousands of dollars for a system that can be just as buggy.

And I've found PastPerfect customer service to be nothing but helpful.  If you don't get the help you need with tech support, especially if you've paid for a year's support, you should call back and ask for a supervisor.  Your question could have simply gotten lost in the shuffle.

Erin

Erin Quinn
Collections Coordinator
City of Greeley Museums
[log in to unmask]
www.greeleymuseums.com
(970) 350-9218

>>> [log in to unmask] 07/16/03 03:56PM >>>
Two years ago the site I work at decided to go to Past Perfect because of its cost in a time when budgets are tight. At first everything went well, we transferred much of the information we had from Excel over into the system.So my account here cannot base problems on anything but Past Perfect. As we went along inputting artifact after artifacts( we only have about 1200) problems began to developed. First we realized when you input anything into the condition area and update it you lose all previous data. The same occurred in several other areas. We called Past Perfect to tell the about this serious problem and we got an "oh yea" we'll get back to you.well were still waiting a month later for their solution.We loved the program because of  simplicity, but now realize we traded a lot for it. Were still using it and trying to come up with solutions ourselves.                                                                         James T. Schulte
South Jersey Historian
43 Nottingham Rd
Pennsville NJ 08070
856-678-2230
"Making South Jersey History come to life"

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