When any of our staff is offered a tip (and that rarely happens) we are
instructed to ask them to turn it into an operating fund donation, and we
lead them to the proper individual to help them do that.  If the visitor is
adamant about recognizing an individual for extra service, we ask them to
write a letter to the executive director--we give the person her card--the
letter gets read at the next staff meeting and then goes into the
individual's personnel file where it is considered when salary increase time
rolls around.


Julia Muney Moore
Director of Exhibitions and Artist Services
Indianapolis Art Center
820 E. 67th St.
Indianapolis, IN  46220
(317) 255-2464 x233
FAX (317) 254-0486
email <[log in to unmask]>
website <http://www.indplsartcenter.org>


-----Original Message-----
From: Sue Bodemer [mailto:[log in to unmask]]
Sent: Friday, May 14, 2004 7:20 AM
To: [log in to unmask]
Subject: tips given to security guards and other staff


Hi!

What do ya'll tell your staff (especially security guards) about tips?  Have
they been offered to them by visitors?  Are they allowed to accept them?
What if the visitor INSISTS?

Thanks for your help.

Sue Bodemer
Operations Manager
Rockwell Museum of Western Art
111 Cedar St.
Corning, NY  14830
607-937-5386 (museum main number)
607-974-4162 (direct line)
607-974-4536 (fax)
[log in to unmask]
www.rockwellmuseum.org

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