Dear Louisa:  Most predicaments as you describe are communications issues.
Try understanding how the site manager and you give and get information.
Everyone's different; so, for instance, she/he may appreciate information in
a direct, no-frills manner.  Or, the opposite -- would like things explained
carefully in more detail, likes consensus, wants it written down, etc.  And
how do you prefer to receive information?  Try flexing your own personal
style, listen carefully, and start to understand the best way to get what
you need.  Cheers, Geri

Geri Thomas, President
Thomas & Associates, Inc.
Staffing, Consulting and Training Programs
www.artstaffing.com

----- Original Message -----
From: "Louisa Gilbert" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Sunday, July 08, 2001 3:45 PM
Subject: Boss Issues


> I work in a beautiful historic home. There are five paid stafff overall,
> including the site manager and the tour guides (not volunteer.)  As tour
> guides, our responsibilities range from knowledge of all of the artifacts
in
> the home to how to give directions (which is how it should be in a site as
> small as ours.)
>
> Here's my delima, and why I am actually writing to the list.  Our "site
> manager" rarely is in for full days, and thus we are quite accustomed to
> answering any questions we are presented with.  However, on the few
> occasions that she is in, she frequently interrupts us or adds additonal
> information.  Not that any of it is imperative information, either.
>
> Our perceived problem is not that her interruptions are annoying and
> disrespectful.  Rather, it is entirely unprofessional and gives the
> appearance that perhaps we don't know how to do our jobs.  After all, if I
> can't be trusted to know a simple birth/death date of the man that lived
in
> the home, why should the customers trust me to know anything about the
home?
>   It is very important to stress that the site manager never interrupts us
> because we are giving factually incorrect information.
>
> Here's my question:  is there a tactful way to explain the frustration we
> feel, or do we need to suffer in silence?
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