We have recently formed a committee comprised of staff and
volunteers charged with the mission to suggest ways to improve
our visitors' experience.  So far our discussions have delineated
into two camps - those with concerns about communicating general
information and those interested in conveying more art-specific
information.  One question has been raised which I would like to
pose to the list:  Has anyone addressed in a formal way the role
guards can play as museum ambassadors?  Obviously guards have a
very specific duty but it is also true that they are many times
the only contact visitors have with museum personnel.  Has anyone
tried assigning guards as "greeters"; how about modifying the
uniform to a more "plain clothes" look?  Other strategies?
Thanks for any insights you might provide for our committee.
 
Susan Patterson
The Saint Louis Art Museum
(314) 721-0072x278
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