Hi List...
I wanted to thank everyone who responded to my request for New York
secrets.. my husband and I are so excited about our trip, and we are going
to work in as many suggestions as possible... as a side, the top two
suggestions were the Cloisters and the Tenement museums, both we'll
DEFINITELY do!!
On the subject of "secret shoppers", I agree that it is an excellent idea,
and if anyone would like me to "secret shop" their museum while I'm in NYC,
let me know! :) (I especially love walking into children's museums and
science centers and seeing the teen volunteers hanging all over the front
desk gossiping *smirk*).
Thanks again!
Robyne
--
"Reserve your right to think, for even to think wrongly is better than not
to think at all." - Hypatia
--
Robyne Miles
Director of Operations & Volunteers
The Science Factory
www.sciencefactory.org
phone: 541-682-7882 fax: 541-484-9027
reply to: [log in to unmask]
> From: Jay Heuman <[log in to unmask]>
> Reply-To: Museum discussion list <[log in to unmask]>
> Date: Tue, 10 Dec 2002 16:43:42 -0600
> To: [log in to unmask]
> Subject: Re: "secret shoppers" to evaluate tours
>
> Fielding:
>
> This is a discussion of *evaluating* visitor service. I agree, one
> ought to be able to trust employees to behave properly. But there is
> theory and practice. It is a grand shame that plenty of "exposés" on TV
> demonstrate that staff do not always follow appropriate procedures.
>
> So, how would you propose to evaluate visitor service - from a (more)
> neutral or objective perspective - without the use of secret visitors?
>
> Sincerely,
> Jay Heuman
>
>
>
>> -----Original Message-----
>> From: Museum discussion list [mailto:[log in to unmask]]
>> On Behalf Of Redcliffe State Historic Site
>> Sent: Tuesday, December 10, 2002 3:51 pm
>> To: [log in to unmask]
>> Subject: Re: "secret shoppers" to evaluate tours
>>
>>
>> Sure the use of secret shoppers, or the threat thereof, will keep
>> employees on their toes, but what message does their use send to your
>> employees? I don't have experience working at a large museum, so my
>> comments may be off base, but it seems to me that if you want to scare
>> employees into behaving well and have them resent management, by all
>> means use secret shoppers. It just seems to be a lazy approach to
>> ensuring quality customer service.
>>
>>
>> Fielding Freed
>> Redcliffe Plantation State Historic Site
>> 181 Redcliffe Road
>> Beech Island, SC 29842
>> 803.827.1473
>> www.discoversouthcarolina.com
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