We're looking to vamp up and relaunch our volunteer program, with a lot more 
volunteer appreciation and training aspects, and I thought I'd look through the 
archives before asking the list for responses to questions that have probably 
been asked before. One thing I found was that in 1997 the following survey 
was sent to the museum-l list. I'm wondering if the results were ever published 
anywhere?

Bonnie Loshbaugh
Americorps Volunteer -- Docent Program
The Center for Wooden Boats
1010 Valley St. Seattle, WA 98109
(206)382-2628
www.cwb.org

On Sun, 24 Aug 1997 02:55:57 GMT, Sharon Herene <[log in to unmask]> 
wrote:

>SURVEY OF VOLUNTEER MANAGERS
>FOR BENCHMARK STUDY
>
>Sharon Herene
>
>Master's Candidate
>Mandel Center for Nonprofit Organizations
>Case Western Reserve University
>
>Grants Manager
>The Health Museum of Cleveland
>________________________________________________________________
>
>I am conducting a survey of Volunteer Coordinators or Managers
>in order to compile data that will serve as a benchmark
>study. It takes about ten minutes to complete. The study
>serves two purposes. First, to aid the administrative and
>programming staff of The Health Museum of Cleveland in
>their efforts to revitalize the Museum's volunteer program.
>Second, to fulfill a requirement for my Master's degree
>in Nonprofit Organizations at Case Western Reserve University.
>
>I would be very appreciative to any nonprofit organization's
>volunteer coordinator or manager who would answer the
>following questions and send me their responses. I plan to
>compile the data and send this information to any person who
>asks for the compilation.
>
>[*]  Please mark all answers that apply and also add any
>     further relevant information.
>
>Thank you for your time and expertise.
>
>
>PLEASE DO NOT POST your responses to the listserve; send directly
>to Sharon Herene
>
>mailto:[log in to unmask]
>
>________________________________________________________________
>
>
>Your organization uses what methods to encourage a healthy
>volunteer spirit...
>
> [ ] orientation explaining your organization to the
>     volunteer
>
> [ ] informing volunteer of what can be expected
>     of and by them
>
> [ ] meaningful activities for volunteer positions
>
> [ ] providing the volunteer an experience from which they
>     can learn
>
> [ ] providing food for volunteers while they are
>     volunteering
>
> [ ] free parking
>
> [ ] a volunteer newsletter
>
> [ ] additional discount at gift shop
>
> [ ] discounted rates for your organization's classes or
>     educational offerings
>
> [ ] recognition event[s]
>
> [ ] recognition certificates
>
> [ ] recognition gifts
>
> [ ] free membership
>
> [ ] name tags with department title
>
> [ ] informal invitation to talk to director/superior about
>     their helpful ideas
>
> [ ] support from paid staff
>
>if other please describe
>
>________________________________________________________________
>
>
>Your organization utilizes volunteer help in the following ways...
>
> [ ] to run programs w/out staff supervision
>
> [ ] to run programs with staff supervision
>
> [ ] for special events
>
> [ ] to help with mailings
>
> [ ] for grounds maintenance
>
> [ ] for building maintenance
>
> [ ] for education
>
> [ ] for the gift shop
>
> [ ] for administrative assistance
>
> [ ] for expert/technical assistance
>
>if other please describe
>
>________________________________________________________________
>
>
>As a Volunteer Coordinator or Manager you find it difficult to
>get volunteer help for...
>
> [ ] special events
>
> [ ] mailings
>
> [ ] grounds maintenance
>
> [ ] building maintenance
>
> [ ] education assistance
>
> [ ] administrative assistance
>
> [ ] expert assistance
>
> [ ] receptionist
>
> [ ] gift shop
>
>if other please describe
>
>________________________________________________________________
>
>
>As a Volunteer Coordinator or Manager you recruit volunteers
>through...
>
> [ ] paid print advertisements
>
> [ ] press releases
>
> [ ] word-of-mouth
>
> [ ] volunteer opportunities brochure
>
> [ ] membership brochures with volunteer opportunities listed
>
> [ ] public access TV advertisements
>
>if other please describe
>
>________________________________________________________________
>
>
>As a Volunteer Coordinator or Manager you use which of the
>following resources...
>
> [ ] volunteer position application forms
>
> [ ] phone interviews for volunteer positions
>
> [ ] personal interviews for volunteer positions
>
> [ ] volunteer job descriptions
>
> [ ] a tracking computer database
>
> [ ] a specialized volunteer management computer program
>
> [ ] attendance at volunteer management workshops/conferences
>
> [ ] readings concerning volunteer management
>
>if other please describe
>
>________________________________________________________________
>
>
>As a Volunteer Coordinator or Manager your job includes...
>
> [ ] recruiting and placing volunteers in departments
>
> [ ] tracking hours worked by volunteers
>
> [ ] training paid staff to work with volunteers
>
> [ ] planning volunteer recognition events
>
>if other please describe
>
>________________________________________________________________
>
>
>As a Volunteer Coordinator or Manager necessary skills include...
>
> [ ] clerical experience
>
> [ ] telephone speaking
>
> [ ] writing
>
> [ ] public speaking
>
> [ ] teaching
>
> [ ] interpersonal
>
> [ ] word-processing
>
> [ ] computer database
>
>if other please describe
>
>________________________________________________________________
>
>
>As a Volunteer Coordinator or Manager you report to the...
>
> [ ] Education Department
>
> [ ] Public Affairs Department
>
> [ ] Communications/Marketing Department
>
> [ ] Development Department
>
> [ ] Membership Department
>
> [ ] Executive Director
>
>if other please describe
>
>________________________________________________________________
>
>
>You were found or hired for your position through...
>
> [ ] volunteering at your organization
>
> [ ] being a paid staff member in your organization
>
> [ ] a print advertisement
>
> [ ] word-of-mouth
>
>if other please describe
>
>________________________________________________________________
>
>
>Your background and experience include...
>
> [ ] volunteer time for a nonprofit organization
>
> [ ] teaching
>
> [ ] clerical
>
>if other please describe
>
>________________________________________________________________
>
>
>Your academic qualifications include...
>
> [ ] high school diploma
>
> [ ] B.A. degree
>
> [ ] M.A. or M.S. degree
>
>if other please describe
>
>________________________________________________________________
>
>
>The number of your organization's staff involved in coordinating
>volunteers
>
> full-time...
>
> part-time...
>
> volunteer...
>
>________________________________________________________________
>
>
>The number of paid staff at your organization is...
>
> full-time staff...
>
> part-time staff...
>
>________________________________________________________________
>
>
>The number of active volunteers at your organization is...
>
>________________________________________________________________
>
>
>The number of volunteer hours per month in your organization is...
>
>________________________________________________________________
>
>
>Please include your name, title, organization, city, state,
>e-mail, phone and fax numbers...
>
>
>=========================================================
=======
>
>Again, many thanks for your time and thoughtful assistance with
>this survey.
>
>PLEASE DO NOT POST your responses to the listserve; send directly
>to Sharon Herene
>
>E-MAIL
>[log in to unmask]
>
>FAX
>attention: Sharon Herene
>216-231-5129
>
>SURFACE MAIL
>Sharon Herene, Grants Manager
>The Health Museum of Cleveland
>8911 Euclid Ave
>Cleveland, OH 44106-2039
>--
>Sharon Herene
>Grants Manager, The Health Museum of Cleveland
>tel 216.231.5010 x 123   216.231.5129
>mailto:[log in to unmask]

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