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Visitor Services Manager

FLSA Classification:  Full-time/Exempt

Department:        Visitor Services

General Summary:  Manage and supervise the daily operations of the
Visitor Services program. Develop and maintain high standards for 
exceptional services for Arboretum members and other visitors.  Promote 
Arboretum visitation and membership through the speakers' bureau and 
other outreach efforts.  The Visitor Services Manager will be a key figure 
in developing strategies to strengthen visitation and to encourage visitors 
to become members.

Job Qualifications:
Previous Training and Experience:
Bachelor's degree in museum management, communications, and/or public 
relations, or comparable field.  
3-5 years employment in public service roles.  
Experience with the management of museum visitor and/or membership 
programs desirable.  
Minimum of 3 years of supervisory experience.  
Must have outstanding oral and written communication skills as well as 
experience in public speaking.  
Proficiency needed in MS Office (Word & Excel).  
Experience utilizing TAM Point of Sale (POS) software helpful.

Physical/Mental Requirements:
Must find satisfaction in working with the public and be energized by public 
contact.  
Possess an outgoing, friendly, and enthusiastic personality.  
A customer service-oriented individual who is able to relate effectively 
with people of various backgrounds and ages and who can be consistently 
courteous and patient.  
Ability to energize staff to achieve excellence in public service. 
Must have excellent administrative and organizational skills to handle a 
variety of activities simultaneously and effectively.

Working Conditions
1.  Work is performed indoors (85%), outdoors (10%) and off-site (5%).
2.  Must be available for weekend and evening work schedule.
3.  Requires some physical activity: lifting and carrying (25 lbs.), climbing 
stairs, prolonged periods of standing/sitting.

If interested, please forward letter and resume to 
The Morton Arboretum 
Human Resources 
4100 Illinois Route 53 
Lisle, IL, 60532-1293 
or email to: [log in to unmask]

The Morton Arboretum is an Equal Opportunity Employer.  All qualified 
applicants will receive equal consideration for employment.

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