>open Sunday) what they would call themselves almost everyone replied
>visitor - one person used guest.
>
>I don't think providing quality customer service means that other aspects
>of the museum (scholarship, education, etc.) is left by the wayside. It
>is part of the quality product we provide.
>
>Kathrine Walker
>Beach Museum of Art
>
>On Wed, 9 Oct 1996, Heather May wrote:
>
>> Or is it indeed a customer?
>>
>> I have just received a position description for a job in a regional
>> art gallery which stresses 'quality customer service' as one of the key
>> selection criteria. In fact the first point under each of the headings,
>> 'Position Objectives', 'Key Responsibility Areas', 'Qualifications
>> and Experience' and 'Personal Attributes' relates to the delivery of
>> excellent customer service to both 'internal and external customers'.
>>
>> I would be interested to know how many of you consider your visitors
>> 'customers' and whether you think the perceived ability to deliver 'quality
>> customer service' should take priority over qualifications and experience
in a
>> museum environment?
>>
>> Heather
>> ==========================================================
>> HEATHER MAY
>> Library Assistant (Collections). Visual Arts Library
>> Monash University. Clayton. 3168. Australia
>> Tel : 61 3 9905 4219 Fax : 61 3 9905 4209
>> Email: [log in to unmask]
>> http://www.monash.edu.au/visarts/dept/hm.html
>> ===========================================================
>>
>
>
>Date: Wed, 9 Oct 1996 09:47:21 -0400
>From: Deborah Cooper <[log in to unmask]>
>Subject: Re: Quilts
>
>The film "Quilts in Women's Live" was produced in conjunction with the
>"American Quilt" exhibition at the Oakland Museum of California by film-maker
>Pat Ferrero. Pat was based in San Francisco at the time; I don't know if she
>is still there. I think she was also the producer of "Hearts and Hands" but
>I am not sure.
>
>Deborah Cooper
>Museum Collection Coordinator
>The Oakland Museum of California
>
>
>Date: Wed, 9 Oct 1996 09:42:11 -0400
>From: Ronn Smith <[log in to unmask]>
>Subject: Re: Quilts
>MIME-Version: 1.0
>Content-Type: TEXT/PLAIN; charset=US-ASCII
>
>On Tue, 8 Oct 1996, Frances Kemmish wrote:
>
>> I recall that one of the first programmes ever shown on the British TV
>> Channel 4 was an American documentary called "Quilting in Women's
>> Lives". I don't recall any more about it than that, though.
>
>And wasn't there a play (or musical) about 10 or 15 years ago entitled
>QUILTERS? I think it was developed by the Denver Theatre Center and then
>toured extensively.
>
>- Ronn
>
>
>Date: Wed, 9 Oct 1996 10:46:39 GMT
>From: Giovanni Kezich <[log in to unmask]>
>Subject: Alpine Ethnography - International Prize Michelangelo Mariani
>
>The 3rd International Prize for Alpine Ethnography "Michelangelo Mariani" has
>been awarded on 29th September 1996 to American anthropologists John W. Cole
>The Prize, which bears the name of Michelangelo Mariani, XVII C. author of a
>chronicle of the Council of Trento, in which much attention is devoted to fol
>Previous medalists have been Giuseppe Sebesta (1986) and Milko Maticetov
>(1991).
>For further information, check the Museum website at:
>http://www.delta.it/mucgt
>
>
>Date: Wed, 9 Oct 1996 16:10:49 +0100
>From: Peter van Mensch <[log in to unmask]>
>Subject: Re: Analyzing Exhibit Elements
>MIME-Version: 1.0
>Content-Type: text/plain; charset="us-ascii"
>
>At 20:44 8-10-96 Fielding Freed wrote:
>
>>I am currently attempting to develop a "checklistt" form that will allow me
>to >discern and analyze the various elements of exhibits in natural history
>>museums.
>
>In my own museology course I work with a model based on the distinction
>between six 'levels' of analysis:
>
>1 conceptual (social, professional) context
>2 physical context (location, building, room)
>3 purpose
>4 structure
>5 style
>6 technique
>
>The model is based on the recognition of types rather than aiming at
>providing a structure for detailed description. If you (or any other
>Museum-L participant) want more information, I can send it by (snail) mail.
>
>A more down-to-earth type of checklist can be found in the good old
>'Communicating with the Museum Visitor', published by the Royal Ontario
>Museum (Toronto 1976).
>
>A different approach can be found in Thomas Schlereth's 'Artifacts and the
>American Past (Nashville 1981) Appendix 3: Historical Museum Exhibit Review.
>
>Finally, it might be interesting to read:
>Paulette McManus, 'Reviewing the Reviewers. Towards a Critical Language for
>Didactic Science Exhibitions', The International Journal of Museum
>Management and Curatorship 5, 1986, (3): 213-226.
>
>Dr Peter van Mensch
>senior lecturer of theoretical museology and museum ethics
>Reinwardt Academie
>Dapperstraat 315
>1093 Amsterdam
>(the Netherlands)
>
>tel. +31 20 6922111
>fax +31 20 6926836
>e-mail [log in to unmask]
>
>
>Date: Wed, 9 Oct 1996 10:45:40 +0000
>From: "Harry Needham (Tel 776-8612)" <[log in to unmask]>
>Subject: Re: Royal Armouries in Leeds
>
>Laura;
>
>Yes, indeedy, the Royal Armouries in Leeds is up on the WWW, though you
>wouldn't want their URL on your business card. Look for them at:
>
>
>www.leeds.gov.uk/tourinfo/attract/museums/armour.html
>
>Harry Needham
>Canadian War Museum
>
>
>Date: Wed, 9 Oct 1996 10:56:44 EDT
>From: "Susan M. Ward" <[log in to unmask]>
>Subject: customers
>
>>>I would be interested to know how many of you consider your visitors
>'customers' and whether you think the perceived ability to deliver 'quality
>customer service' should take priority over qualifications and experience in a
>museum environment?
>
>HEATHER MAY<<
>
>The word "customer" can sound somewhat sterile to those of associated with
>museums. However, I think that it provides a good umbrella word to get museum
>staff to realize that they are indeed providing a product/service to a variety
>of constituents that include visitors, the media, the board, volunteers, the
>community, teachers, each other, etc.
>
>I don't think the ability to provide quality customer service should take
>"priority over qualifications and experience in a museum environment," but
that
>it should be on an equal par. No matter how wonderful the collections, or how
>valid the research, or how well planned the special events, if the various
>"customers" are not satisfied, or better yet, had their expectations exceeded,
>then they may not return, or learn what we had hoped, or become a member,
or the
>myriad of other levels of involvment that we hope for from the people that come
>in contact with our institutions. To my mind, an added focus on customer
>satisfaction is a way for museums to blend the fundamental activities of
>museums--collecting, interpreting, educating, preserving--with a new focus on
>how all of these activities are perceived, received, and responded to, by
>visitors, et al.
>
>Susan M. Ward
>Director, Heritage Communications
>[log in to unmask]
>615-661-6336ph, 615-371-8774
>
>
>Date: Tue, 8 Oct 1996 23:24:53 -0400
>From: "Blair R. Martin" <[log in to unmask]>
>Subject: MCN/CHIN Conference: Bed and Breakfasts
>MIME-Version: 1.0
>Content-Type: text/plain; charset=us-ascii
>Content-Transfer-Encoding: 7bit
>
>There is a good choice of B&B accommodation right in the centre of
>Ottawa. Several are within walking distance of the Westin Hotel. Prices
>are in the range of $55 to $80 CDN per night for a double room. I can
>confidently recommend the first four on the list below, having stayed at
>all of them.
>
>> This one's my #1 favorite: an Edwardian mansion on a quiet street,
>> about 15 minutes walk from the Westin Hotel. The landlady (Australian)
>> is museum-friendly. On one of my visits, the other residents were
>> Inuit artists, visiting from the Canadian Arctic for a show of their
>> stone sculptures. Don't plan on a quick breakfast. The dining room
>> has one long table and there's usually an eclectic bunch of
>> interesting guests.
> Australis Network of Bed & Breakfasts
> 35 Marlborough Ave.
> Ottawa, ON K1N 8E6
> Tel: (613) 235-8461,
> Fax: (613) 594-3327, 8:00am-10:00pm.
>
>> My #2 favorite: another nice house on a quiet street near the Canal,
>> 10 minutes walk from the Westin Hotel.
> Haydon House (F.O.B.B.A.)
> Mary & Andy Haydon
> 18 The Driveway
> Ottawa, ON K2P 1C6
> Tel: (613) 230-2697
>
>> A smaller Victorian family home in a near-to-city suburb. Drive
>> into the city, or take one of Ottawa's fast city busses.
> Blue Spruces (F.O.B.B.A.)
> Patricia & John Hunter
> 187 Glebe Avenue
> Ottawa, ON K1S 2C6
> Tel: (613) 236-8521
> Fax: (613) 231-3730
>
>> This one is more like a small private hotel. 12 minutes walk from
>> the Westin Hotel.
> Albert House (F.O.B.B.A.)
> John & Cathy Delroy
> 478 Albert Street
> Ottawa, ON K1R 5BS
> Tel: (613) 236-4479, 1400-267-1982
>
>> Near the university: 10 minutes walk from the Westin Hotel.
> Auberge The King Edward B & B (F.O.B.B.A.)
> Richard Gervais
> 525 King Edward Avenue
> Ottawa, ON KIN 7N3
> Tel: (613) 565-6700
>
>> Near the university: 10 minutes walk from the Westin Hotel.
> Auberge McGee's Inn (F.O.B.B.A.)
> Ann Schuette & Mary Unger
> 185 Daly Avenue
> Ottawa, OM K1N 6ES
> Tel: (613) 237-6089
> Fax: (613) 237-6201
>
>> Near the university: 10 minutes walk from the Westin Hotel.
> Gasthaus Switzerland Inc. (F.O.B.B.A.)
> Sabina & Josef Sauter
> 89 Daly Avenue
> Ottawa, ON K1N 6E6
> Tel: (613) 2374335, (800) 267-8788
>
>> In the business district; 10 minutes walk...
> O'Connor House Bed & Breakfast (F.O.B.8.A.)
> Ron Chiarelli
> 172 O'Connor Street
> Ottawa, ON K2P 1TS
> Tel: (613) 236-4221
>
>> In the business district; 15 minutes walk...
> Ottawa Bed & Breakfast (F.O.B.B.A.)
> 488 Cooper St.
> Ottawa, ON K1R SHQ
> Tel: (613) 5634161, (800) 461-7889 9:00am-9:00pm
>
>> 20 minutes walk...
> By-The-Way B & B (F.O.B.B.A.)
> Krystyna & Rafal Przednovek
> 310 First Avenue
> Ottawa, ON K1S 2G8
> Tel/Fax: (613) 232-6840
>
>> 12 minutes walk...
> Ambiance Bed & Breakfast (F.O.B.B.A.)
> Hanne & Steven Rycroft
> 330 Nepean Street
> Ottawa, ON K1R 5GS
> Tel: (613) 563-0421
>
>> 15 minutes walk...
> Rideau View Inn (F.O.B.B.A.)
> George Hartsgrove
> 177 Frank Street
> Ottawa, ON K2P OX4
> Tel: (613) 236-9309, 1400-268-2082
>
>> 15 minutes walk...
> Waverley House B & B (F.O.B.B.A.)
> Shirley and Terry Westbrook
> 166 Waverley Street
> Ottawa, ON K2P OV6
> Tel: (613) 233-0427
>
> L-Rich Bed & Breakfast (F.O.B.B.A.)
> Linda McNair & Richard Welsh
> 970 Pleasant Park Road
> Ottawa, ON K1G 229
> Tel: (613) 736-6956
>
> Capital Bed & Breakfast
> 2071 Riverside Dr.
> Ottawa, ON K1H 7X2
> Tel: (613) 737-4129, 10:00am-9:00pm.
>
>Remember now, you'll be in Ottawa, so don't worry about walking about.
>We all do it, and it's quite safe! There's a lot to see in the city
>centre. The weather will be cool, possibly with some rain, but not below
>freezing... yet.
>
>Enjoy your stay!
>
>Blair
>
>-- Blair R. Martin / Kingston Learning Systems
>-- 82 Lower Union St., Kingston Ont. K7L 2N1, Canada
>-- 613-547-5287 / fax 613-547-1672
>-- [log in to unmask]
>
>
>Date: Wed, 9 Oct 1996 09:14:15 PDT
>From: Bernard Barryte <[log in to unmask]>
>Subject: reproduction fees: cd-rom/web
>
>This has been discussed at length, but I paid minimal attention.
>Therefore can I please try everyone's patience by asking for
>details regarding the fees your institutions charge for reproducing
>museum objects: a) CD-Rom; and b) Web. Please tell us, too, about
>your policy and practice regarding photo rights for educational
>materials intended for elementrary (K - 6) classroom use.
>
>Thank you in advance for the information...and you can save the time
>of those virtuously attentive folks by replying off-list:
> [log in to unmask]
>
>Gratefully,
>
>Bernard Barryte
>
>To: [log in to unmask]
>cc: HF.PVY@FORSYTHE
>
>
>Date: Wed, 9 Oct 1996 10:02:56 -0800
>From: "Paula B. Freedman" <[log in to unmask]>
>Subject: Re: art/ museum CD-ROM survey
>MIME-Version: 1.0
>Content-Type: text/plain; charset="us-ascii"
>
>>please visit
>>http://www.tip.nl/users/paul.hogenboom/cdrmus.htm
>>for a long list og art/ museum CD-ROMs
>
>I have been attempting to access the site mentioned above but to no avail.
>Has anyone else tried to log on to this list of museum CD-ROMs? Can the
>original sender (Paul Hogenboom) of this message please check on the
>address he listed?
>
>Thanks,
>Paula
>
>
>Date: Wed, 9 Oct 1996 13:28:46 -0400
>From: "R. Kerschner" <[log in to unmask]>
>Subject: Reswponse to A Mugnier, Oral History and Museums
>MIME-Version: 1.0
>Content-Type: text/plain; charset="us-ascii"
>
>The Vermont Folklife Center in Middlebury Vermont has a very active oral
>history component. We hav recently contracted with them to conduct an oral
>history of our steamboat "Ticonderoga" as part of the boat's most recent
>restoration. Their address is The Gamaliel Painter House, 2 Court St.,
>Middlebury, VT 05753. Ph (802) 388-4964.Jane Beck is the Director and
>Folklorist.
>
>
>Date: Wed, 9 Oct 1996 13:07:18 -0500
>From: Christine Wolf <[log in to unmask]>
>Subject: Re: People Counters
>MIME-Version: 1.0
>Content-Type: text/plain; charset="us-ascii"
>
>Julia Moore wrote:
>
>>Can some kind souls please provide discussion on the various mechanical (not
>>hand) methods of counting people, i.e. laser beams, pressure mats,
>>turnstiles, etc.--their advantages, disadvantages, and costs/benefits, as
>>well as some vendors' names?
>
>Julia, we use a product called the Laser Counter manufactured by Laser
>Electronics in Blycheville, Arkansas. It has served us fairly well with
>one notable drawback: it counts a group of people entering the museum at
>one time as one visit! It doesn't seem to be able to distinguish between
>groups and individuals unless there is noticeable space between them.
>Their literature claims a sensor response time of 15 milliseconds with a
>100 millisecond delay between counts but this is apparently only true if
>everyone walks through the door single file. Each counter costs $249 (A/C
>powered) or $200 (battery powered with recharger).
>
>I would be happy to send you a fax of their brochure or you can call them
>at 800-441-2665. We are currently looking for alternatives to this method
>of counting visits so I would appreciate it if people would respond to
>Julia's request on the list.
>
>Thanks,
>
>Cris Wolf
>
>Collections Manager
>UIHC Medical Museum
>8024A JCP/200 Hawkins Dr.
>Iowa City, IA 52242
>(319) 356-8475 FAX (319) 356-3862
>
>[log in to unmask]
>
>
>Date: Wed, 9 Oct 1996 13:26:21 -0500
>From: Tim Talbott <[log in to unmask]>
>Subject: barbed wire
>MIME-Version: 1.0
>Content-Type: TEXT/PLAIN; charset=US-ASCII
>
>A friend of mine at a living history site is interested in locating
>possible sources for reproduction barbed wire. Perhaps some wire
>companies are still producing 19th century styles?
>
>If anyone knows of a source, I would appreciate hearing about it, on or
>off list (maybe someone else is looking for barbed wire, too). And, does
>anyone know of any good publications that deal indepth with
>the history/technology/use of barbed wire, something beyond a brief
>mention of its invention? Perhaps someone has just come out with the
>definitive new work on the subject.
>
>Thanks!
>
>Tim Talbott
>[log in to unmask]
>
>
>Date: Wed, 9 Oct 1996 14:59:43 -0500
>From: Morris Museum of Art <[log in to unmask]>
>Subject: Re: Oral History & Musuems
>MIME-Version: 1.0
>Content-Type: text/plain; charset="us-ascii"
>
>>
>>Are there any Museums working on similar projects? How have other Museum's
>>established Oral History Centers? Where is the funding base? The CA State
>>Railroad Museum would like the Oral Histories to be on-going. Any advice,
>>suggestions, models would be very helpful!
>
>Contact the Florida Museum of Natural History about their project.
>Le Anne Brown Phone: 706-724-7501
>Librarian/Archivist Fax: 706-724-7612
>Morris Museum of Art Email: [log in to unmask]
>One 10th Street
>Augusta GA 30901
>
>
>Date: Thu, 10 Oct 1996 08:08:00 PDT
>From: Stuart Park <[log in to unmask]>
>Subject: Orca cast/model wanted
>
>Can anyone suggest where we might obtain a cast of an Orca, male or female,
>4 - 6 metres long, preferably with its mouth open. If not a cast, then a
>model. Preference would be for an Australian or New Zealand source, but we
>would consider anything.
>
>Stuart Park
>Museum of New Zealand Te Papa Tongarewa,
>Wellington, New Zealand.
>Email [log in to unmask]
>
>
>Date: Wed, 9 Oct 1996 12:31:36 -0800
>From: Anita Llewellyn <[log in to unmask]>
>Subject: people & traveling exhibits
>MIME-Version: 1.0
>Content-Type: text/plain; charset="us-ascii"
>
>Does anyone know of traveling exhibits that include a demonstrator, actor,
>etc. who tours with the exhibit? I'd like to get details on costs,
>logistics, etc. Thanks in advance for your help.
>Anita
>
>Anita B. Llewellyn
>Exhibit Writer and Researcher
>The Tech Museum of Innovation
>145 W. San Carlos
>San Jose, CA 95113
>[log in to unmask]
>(408)279-7171
>(408)279-7197 fax
>
>
>Date: Wed, 9 Oct 1996 15:29:11 EDT
>From: Jim Rubinstein <[log in to unmask]>
>Subject: Re: Visitors, guests, etc.
>
>I've been lurking on the list, which makes me feel a bit of a tourist,
>but now that I'm posting I feel like more of a visitor. Does that have
>
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