Hi Michelle et al.:

        At Joslyn Art Museum, our admissions desks are staffed by some people
who cross-posted -- based on personality and temperament -- between the
Protection Department and Visitor Services (which falls within the
Marketing & Public Relations Department).  When performing duties for
the Protection Department, they are called "Protection Officers"; hence,
when at the admissions desk they are called "Admissions Desk Officers."
They perform cashier functions (collecting admission fees and sell
memberships) and provide information to visitors . . . but they also
ensure Protection Department policies are followed.
        It is logical to me, considering your title is Admissions Supervisor,
that the staff under your supervision be called "Admissions Assistants,"
"Greeters" or "Hosts."  ("Greeters" and "Hosts," even though the
implication is that they do nothing but welcome visitors, can be
responsible for collecting admission fees.)

Sincerely,

Jay Heuman, Visitor & Volunteer Services Coordinator
Joslyn Art Museum, 2200 Dodge Street, Omaha, NE, 68102
342-3300 (telephone)     342-2376 (fax)
http://www.joslyn.org


> -----Original Message-----
> From: Museum discussion list [mailto:[log in to unmask]]On
> Behalf Of Michelle Levengood
> Sent: Tuesday, January 30, 2001 7:36 pm
> To: [log in to unmask]
> Subject: Front-line Staff Titles...
>
> A quick question for everyone-
>
>     As the Head of our Admissions Department, I'm attempting to change
> the title of our Front Desk and Coat Check Staff from Cashier/Clerk to
> something that better describes what it is they do, and how important
> they are to our Institution.  I know that many museums have moved to
> titles such as Sales & Service Representatives, and I'm curious to see
what
> type of titles all of you have in place at your various museums, zoos,
etc.
> My feeling is that we find cashiers at places like a supermarket, but
my
> staff help to orient guests to our various programs, exhibits, and
they
> like, all while trying to move them closer to a purchase, membership,
> or at the very least a return visit. Shouldn't their title reflect
that?  I'm
> curious about how others have handled this, any suggestions you have
> would be extremely appreciated...
>
> Michelle Levengood
> Admissions Supervisor
> New York Hall of Science
> 718.699.0005 extension 385
> [log in to unmask]

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