>X-POP3-Rcpt: rebernik@macao
>Return-Path: <[log in to unmask]>
>Date: Fri, 10 Apr 1998 11:15:48 -0400
>From: Shirley Rebernik <[log in to unmask]>
>Organization: ACTA THUNDER BAY
>To: [log in to unmask], [log in to unmask], [log in to unmask],
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>Subject: Re: Computer illiterate
>References: <[log in to unmask]>
>
>Happy Easter everyone...
>
>
>> >This is a true story from the WordPerfect help line. Needless to say,
>> the
>> >help desk employee was fired; however, he/she is currently suing the
>> >WordPerfect organization for "Termination without Cause".
>> >
>> >Actual dialog of a former Word perfect Customer Support employee:
>> >
>> >"Ridge Hall computer assistant; may I help you?"
>> >"Yes, well, I'm having trouble with WordPerfect."
>> >"What sort of trouble?"
>> >"Well, I was just typing along, and all of a sudden the words went
>> away."
>> >"Went away?"
>> >"They disappeared."
>> >"Hmm. So what does your screen look like now?"
>> >"Nothing."
>> >"Nothing?"
>> >"It's blank; it won't accept anything when I type."
>> >"Are you still in WordPerfect, or did you get out?"
>> >"How do I tell?"
>> >"Can you see the C: prompt on the screen?"
>> >"What's a sea-prompt?"
>> >"Never mind. Can you move the cursor around on the screen?"
>> >"There isn't any cursor: I told you, it won't accept anything I type."
>> >"Does your monitor have a power indicator?"
>> >"What's a monitor?"
>> >"It's the thing with the screen on it that looks like a TV.  Does it
>> have a
>> >little light that tells you when it's on?"
>> >"I don't know."
>> >"Well, then look on the back of the monitor and find where the power
>> cord
>> >goes into it. Can you see that?"
>> >"Yes, I think so."
>> >"Great. Follow the cord to the plug, and tell me if it's plugged into
>> the
>> >wall."
>> >".......Yes, it is."
>> >"When you were behind the monitor, did you notice that there were two
>> cables
>> >plugged into the back of it, not just one?"
>> >"No."
>> >"Well, there are. I need you to look back there again and find the
>> other
>> >cable."
>> >".......Okay, here it is."
>> >"Follow it for me, and tell me if it's plugged securely into the back
>> of
>> >your computer."
>> >"I can't reach."
>> >"Uh huh. Well, can you see if it is?"
>> >"No."
>> >"Even if you maybe put your knee on something and lean way over?"
>> >"Oh, it's not because I don't have the right angle - it's because it's
>> >dark."
>> >"Dark?"
>> >"Yes - the office light is off, and the only light I have is coming in
>> from
>> >the window."
>> >"Well, turn on the office light then."
>> >"I can't."
>> >"No? Why not?"
>> >"Because there's a power outage."
>> >"A power... A power outage? Aha, Okay, we've got it licked now.  Do you
>> >still have the boxes and manuals and packing stuff your computer came
>> in?"
>> >"Well, yes, I keep them in the closet."
>> >"Good. Go get them, and unplug your system and pack it up just like it
>> was
>> >when you got it. Then take it back to the store you bought it from."
>> >"Really? Is it that bad?"
>> >"Yes, I'm afraid it is."
>> >"Well, all right then, I suppose. What do I tell them?"
>> >"Tell them you're too stupid to own a computer."
>
>
>
>

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|  PHAROS International - Bureau for Cultural Projects
|  Peter Rebernik, Dipl.-Ing.
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