TQM is a systems based analysis and documentation of an organisation. I once
worked in a museum that took tentative steps towards ISO accreditation.
Problem was the process was SO intensive that it left little time for core
Museum tasks!
What is GOOD about such exercises is that they tend to concentrate the mind
on gaps in proceedures manuals and the like.  Apart from that....... what
about fostering creativity.

Roger
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-----Original Message-----
From: NetScope.Net <[log in to unmask]>
Newsgroups: bit.listserv.museum-l
To: [log in to unmask] <[log in to unmask]>
Date: Tuesday, 22 June 1999 3:22
Subject: Re: TQM


>I agree with taking a closer look at TQM.  It's my impression that TQM
>brought disappointing results a decade or so when some museums,
non-profits,
>and government agencies began trying to apply it.
>Ross Weeks Jr.
>[log in to unmask]
>
>-----Original Message-----
>From: Roger Wulff <[log in to unmask]>
>
>
>>Dear Jay:
>>
>>Before investigating TQM, you might want to do some research into the
>>work of Dr. W. Edwards Deming upon which a lot of TQM is based.  In
>>addition, you might want to look at our Web Site and our page on Value
>>Methodology which takes the process to a more practical plane and -
>>usually cuts costs in the process.
>>
>>Kind Regards
>>
>>Roger Wulff
>>
>>/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
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>>at:     http://www.washingtonpost.com/yp/museumshopint
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