We have borrowed the title "Greeters" from Wal-Mart for front line staff
(usually volunteers) who have first contact with visitors, including school
groups. I suggest you look to organizations outside the museum world for
ideas.

-----Original Message-----
From: Michelle Levengood [mailto:[log in to unmask]]
Sent: Tuesday, January 30, 2001 7:36 PM
To: [log in to unmask]
Subject: Front-line Staff Titles...


A quick question for everyone-

    As the Head of our Admissions Department, I'm attempting to change
the title of our Front Desk and Coat Check Staff from Cashier/Clerk to
something that better describes what it is they
do, and how important they are to our Institution.  I know that many
museums have moved to titles such as Sales & Service Representatives,
and I'm curious to see what type of titles all of you have in place at
your various museums, zoos, etc.  My feeling is that we find cashiers at
places like a supermarket, but my staff help to orient guests to our
various programs, exhibits, and they like, all while trying to move them
closer to a purchase, membership, or at the very least a return visit.
Shouldn't their title reflect that?  I'm curious about how others have
handled this, any suggestions you have would be extremely appreciated...

Michelle Levengood
Admissions Supervisor
New York Hall of Science
718.699.0005 extension 385
[log in to unmask]

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