I'm conducting a survery to isolate the variables that affect turnover rates
among floor staff including:  tour guides, ticket agents, customer service
reps, docents.  If you have any information on the following within your
organization please respond off-list to [log in to unmask]

1.)  Have you conducted in-house surveys regarding turnover rates for
comparable positions?

2.)  Do you have any statistics on the following:  age, travel time to work,
education, employment status (seasonal, full-time, part-time, etc.), gender,
length of service?

3.)  How would the staff describe your organization's management style?  (How
do they interact with management?  What level of empowerment/autonomy do they
have?)

4.)  Do you conduct exit interviews?  If so, why do people leave your
institution?

5.)  Do you have any information on customer service/satisfaction and its
relation to employee satisfaction?

Any other ideas, comments, etc.  Please call Reg Kemp at (312) 684-1414 x2112
or email Kathy Bober at [log in to unmask]

Thanks,
Kathy Bober
Human Resources
Museum of Science and Industry, Chicago, IL
(312) 684-1414 x2352  [log in to unmask]