I'll add a story.  We worked with a Multicultural Magnet School in
Southeastern Connecticut.  As part of our in-depth program, we had the
students in and out of the museum constantly and even mounted semi-annual
exhibitions of their work in response to the the programs developed
around our collection.

At our first Parents' Night - the opening for the student exhibitions -
we had nearly 600 people!  A good number of these were people who had
probably never been to the Museum.  Our guards were in shock because they
did not know the proper museum behavior and complained to me that we
shouldn't allow these people into our museum!  Sensitivity training
ensued, needless to say!

For our next parents night, we had a session with the kids beforehand;
They became responsible for explaining to their parents that paint flakes
off canvas, that the oils on your hands damages objects, etc.

The point is, that we spend a great deal of time trying to get new
audiences into the museum and it is our responsibility to learn about
them and make the museum a place that they feel comfortable in, without
endangering the collections.  When it is relatively easy to explain why
and treat everyone with respect, why do we seem to fail?  Principles of
Excellence and Equity have to include the whole staff - maintainence,
guards, boards, - everyone!
Kathrine Walker