City of Boston Public Library science department needs
to improve a lack in services that have rebuffed
library users/customers/consumers.


Teenage library users/customers/consumers have been
humiliated at the expense of poorly trained and
supervised Boston Public Library science department
curatorial personnel frustrated by kids attempting to
ask discretely for library materials about sex,
sexually transmitted diseases, acquired
immunodeficiency syndrome, pregnancy, abortion, etc.


The BPL science department reading room layout had been
counterintuitive to the interests of library
users/customers/consumers with little or no clues about
the range and extent of collections and services.


Descriptive surveys of Boston Public Library science
collections are needed to enhance use of the lib.


Effective and efficient use of materials too deeply
embedded in collections by arcane curatorial and
reference services departments turn away disappointed
people not reflected BPL's biased customer satisfaction
survey.


A curatorial chair needs to be developed that would
find someone actually from the sciences, for example
mathematics, to head science reference services at our
urban public library in Boston which has been referred
to as the library of last recourse for Massachusetts or
New England.