The Tech Museum of Innovation
Position Opening
Guest Services Supervisor

The mission of The Tech Museum of Innovation is to serve as an educational
resource that engages people of all ages and backgrounds in exploring and
experiencing technologies affecting their lives, and to inspire young
people to become innovators in developing technologies of the future.

The Guest Services Supervisor is a full-time, exempt position reporting to
the Guest Services Manager and is responsible for the successful operation
of the The Tech Museum's admissions and reservations area.  Primary
emphasis is on supervision of staff and providing outstanding customer
service in order to maximize admissions sales.
 
Supervisory Responsibilities:
· Assist the Guest Services Manager with hiring and evaluating Guest
Services staff.
· Prepare staffing and other schedules for department under guidelines of
Guest Services Manager.
· Train and supervise Guest Services employees (POS system, customer
service and procedures).
· Assist Guest Services Manager in assessing staffing needs.
· Record and maintain accurately all documents relating to personnel and
payroll.
· Oversee opening and closing of cash registers on daily basis.
· Reconcile cash registers and prepare deposits.
· Supervise accurate implementation of POS system.
· Set and maintain excellent housekeeping standards.
· Assist Guest Services Manager with establishing and implementing
operational procedures for department.
· Ensure smooth and efficient operation for the museum’s guests.
· Perform other duties as needed.

Customer Service Responsibilities:
· Train Guest Services staff to use initiative and enthusiasm to engage the
museum's guests in friendly and helpful interaction.
· Work with other departments in maintaining outstanding customer services
standards to ensure a seamless experience for the museum's visitors.

Requirements:
· 3+ years of retail or customer service and supervisory experience
· Excellent computer skills, experience with MS Office and database
management preferred
· Strong leadership ability; self-starter and proactive
· Team player and excellent people skills
· Honest, dependable and punctual
· Flexible in variety of situations 
· Excellent communicator; English proficiency; bilingual preferred
· Neat, accurate and detail-oriented
· Ability to work closely and effectively with museum staff and general
public, especially children
· Willigness to work on weekends, holidays and evenings

APPLICATION PROCEDURE:
The Tech offers excellent benefits including paid health, dental, vision
and life insurance.  Send cover letter and resume with salary history to
The Tech Museum of Innovation, Human Resources, 145 West San Carlos Street,
San Jose, CA 95113.  Fax: (408) 279-7149.  Or, e-mail ASCII text file
resume to [log in to unmask] (do not send attachments.)  No calls please.
The Tech Museum of Innovation is an Equal Opportunity Employer with a
strong commitment to diversity. (http://www.thetech.org)

Xuan T. Nguyen
Manager of Human Resources
The Tech Museum of Innovation
145 W. San Carlos Street
San Jose, CA  95113
www.thetech.org
FAX: (408) 279-7149