I still think we haven't addressed one of the important issues here.  And
that is "how are you going to know if someone is disabled" because I would
bet that the guard or admissions person who was unwilling to let the woman
go through with the stroller was probably not convinced that the woman was
disabled.  Disabled people do not wear a sign that says "I am disabled."
And then we she was finally allowed through she was "escorted." Was this
necessary?

What I'm getting at here is customer service.  How might this situation have
been handled better?  How can we use this incident at learn how to treat our
visitors.  And what implication does that have on our rules.  Do the limits
that we set regarding things like strollers, toys, purses, backpacks, etc
offend our patrons and should we be concerned about this?  We are all in
need of visitors, should we set limits that might discourage a particular
groups from experiencing our museums?

Just a thought.
Tracie

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