> If a volunteer seems to be expressing their
> disappointments to patrons (about staff, exhibitions, etc.),
> call them in and talk with them to either resolve the issue
> or 'fire' them.  Sounds harsh, eh?  Well, staff (paid or
> unpaid) is staff.  All staff must understand that
> organizational structure allows for face-to-face discussion
> to resolve disagreement - but cannot tolerate bad-mouthing
> and back-stabbing!  Frankly, I don't care if the volunteer
> has been a volunteer here longer than I've been alive!


You are a brave man, Jay!  But I suspect that you can say this because your
administration understands that this is the ONLY right thing to do.  I
applaud you and the Joslyn, and I suspect that your volunteers, over all,
are a happier and more productive lot because of the integrity of the
program.

Ellen B. Cutler
LNB Associates: Writing, Editing, Research Services
731 Clayton Street
Aberdeen, MD  21001

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