Snip
On Fri, 20 Feb 1998 16:31:52 -0500 Hervé Gagnon <[log in to unmask]>
writes:
>Dear Emma,
>
>I believe the basic statement you're referring to is exact, in a very
>realistic sort of way.  Visitors have always come to museums; as a rule,
they
>traditionaly were a certain kind of visitors, members of an elite which
associated
>itself to museums and saw that association as a privilege.  What has
changed is
>the context:... In this new context, the visitor must be catered to,
attracted, satisfied and appreciated and anyone who still holds the old
elitist view has a serious need to be re-conected to reality - or shown a
good Service Standards policy.
>
>Regards
>
>Hervé Gagnon
>Director-Curator
>Colby-Curtis Museum
>Stanstead (Québec)
>Canada)
>
>Emma McCartney a écrit:
>
>> Dear Subscribers,
>>
>> It's been a while since my last listing and I thought I'd drop you
all,
>> or whoever happens to read this, a line.   I'm currently trying to
develop, in partnership with my Public Affairs Department, Service
Standards for my organisation....


What does a good "Service Standards" policy look like, and how long have
they been in effect in a "formalized" way within museums?   As the rest
of you have noted, we certainly do collect "things" for the preservation
of that "subject" or "idea," which makes up the museum, but without the
visitor, who are we going to tell our tale to?  Who would even care
unless we show them the reasons we think our existence is important?
I'd be interested in hearing more about this evolution and this thread.


O
Olivia S. Anastasiadis, Curator
Richard Nixon Library & Birthplace
18001 Yorba Linda Blvd.
Yorba Linda, CA  92886
(714) 993-5075 ext. 224; fax (714) 528-0544; e-mail:  [log in to unmask]

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