It seem to me that it really boils down to an economic question on the one
hand, and an accuracy question on the other hand.  We should be monitoring
our docents, documenting any problems, attempting to correct the
misinformation, and taking action, up to termination (if one can be said to
terminate a volunteer), if the situation isn't corrected.  It seems that
sometimes we feel that help is in such short supply that we should tolerate
unsatisfactory behavior on the part of docents, rather than tell one that we
don't need her/his services any longer.  It comes down to that: is accuracy
in the information you are giving to the visitors more or less important
than free help?

If your docents are paid, I would think the problem is exactly the same.
Innaccurate information versus the difficulty in finding another docent.

I would rather be giving NO information to the visitors than to give them
wrong information.  Is our mission only to entertain?

Richard White, Curator
International Wildlife Museum

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