Our Museum has been a VISTA user for 3.5 years and we have had some
     serious problems with the software.  Though the new windows version
     has promising potential, it has not yet lived up to my expectations.
     2b has told me repeatedly in response that we are a unique situation;
     I disagree.

     For example:  A current problem is that when a group reschedules, the
     reservation appears to be rescheduled in the computer, but all
     corresponding reports, including the daily schedule, place the
     reservation on the original date.

     Though the software can be enormously helpful, I would be very
     cautious to make sure it lives up to your needs.

     Please note we do not use the front desk module- only the workstation
     configuration.

     Kate Haley Goldman
     Program Analyst
     U.S. Holocaust Memorial Museum
     (202) 488-6153 Phone       (202) 488-2696 Fax
     [log in to unmask]

     My opinions are my own, and do not necessarily represent those of my
     employer.

     *******************************************************************

     Please send your comments about this to the list. I think a number of
     us would be interested.
     --
     Wade Lawrence
     Asst. Director, Drayton Hall
     National Trust for Historic Preservation web:
     http://www.draytonhall.org
     e-mail: [log in to unmask]

     ----------
     >From: "David L. Starmer" <[log in to unmask]> >To:
     [log in to unmask]
     >Newsgroups: bit.listserv.museum-l
     >Subject: Ticketing & Reservation Software >Date: Thu, Feb 25, 1999,
     10:58 PM
     >

     > I am interested in communicating off-list to other museums or
     historic sites > who are users of VISTA ticketing and reservation
     software from 2b
     > Technologies.  I would like to learn about your experiences with the
     VISTA > product and your results if you have tried updating to their
     newest
     > versions.
     >
     > Also, I would appreciate information and comments on other ticketing
     and > reservation systems with which you may be pleased or displeased.
     >
     > I have searched the archives but can find no recent discussion of
     this > topic.
     >
     > Thank you.
     >
     > David L. Starmer
     > Director of Information Systems
     > Thomas Jefferson Memorial Foundation, Inc. > Voice   (804) 984-9890
     > Fax     (804) 984-2398
     >
     > http://www.monticello.org