On Wed, 15 Apr 1998 10:10:09 CAT-2, "Scott, Karen" <[log in to unmask]>
wrote:

>The standards commitee asked me to get my
>hands on the standards document for Museums and Zoo's.  Standards,
>meaning: every exhibit\cage must have an identification board
>stating what it is, answers to questions will be given within 48
>hours, disability access, exhibitions must be unbiased, every
>customer must be welcomed with a smile, hall attendedents must be in
>uniform (or ID tag) and be able to answer basic questions on the
>exhibits.

Lotsa luck, Karen. I went through the same exercise awhile ago.
You might try the Smithsonian institutions, which were ordered in 1992
by the President (along with all other government departments) to come
up with customer service standards. You can forget the 'Professional
Standards' of all the various museum associations--they're not what
you want. Even at $2.00
We're trying to work on some here, but it has been a struggle. If you
come up with a good set of your own, there will be intense interest
among a few people. If you can use Dejanews, a search of old posts in
this newsgroup will probably identify some of them.

Doug

**Statisticians are just plain mean**



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Doug Hoy              Evaluation           National Museum of
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(613)998-6863v         Research       P.O.Box 9724, Station T
(613)990-3654f                          Ottawa K1G 5A3 CANADA
**Opinions expressed are not necessarily shared by the NMSTC**
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