ASSISTANT MANAGER OF VISITOR SERVICES, ADMISSIONS
The Asian Art Museum of San Francisco is seeking an experienced,
customer/visitor service professional to assist in managing a coordinated,
museum-wide visitor services program.
The Assistant Visitor Services Manager, Admissions, manages the day-to-day
functions of Admissions, including administering policies that govern
admissions for VIPs, tourists, and the general public. He/she receives and
processes all admissions sales and income; handles all admission-related
visitor inquiries; oversees attendance and revenue tracking. The incumbent
trains, directs, and supervises staff and front-line volunteers involved in
admissions, coat check services, and the visitor information desk.
Additionally the incumbent assists in the administration of all visitor
services activities, and continuously seeks ways to improve service to
visitors.
EXAMPLES OF DUTIES
1. Manages the day-to-day functions of Admissions including admissions
policies, attendance and revenue tracking using the admission and
scheduling software.
2. Supervises staff and volunteers involved in admissions, visitor
information, and coat check; conducts daily briefings to ensure that the
transmission of accurate, current visitor information; develops and
provides ongoing training on both formal and informal bases.
3. Handles telephone, voicemail, written, and e-mail inquiries for
information regarding visits.
4. Coordinates with staff in the Director’s Office (VIP guests),
Education (events and Public Programming), Volunteer Services (Volunteers),
Curatorial (Visitor Queries and Training), and Security (access and VIP
visits) to respond to visitor queries and to ensure accurate and excellent
customer service to museum clients.
5. Supervises front-line staff cash handling and control,
record-keeping, data entry and accounting systems related to admissions and
other sales transactions; works closely with Visitor Services Manager to
maintain financial and data integrity.
6. Serves as an advocate for the visitor while simultaneously promoting
the welfare of the museum; communicates with a variety of visitors with
diverse interests and abilities to ensure a positive museum experience;
handles visitor complaints which other staff cannot or will not handle;
resolves visitor concerns to the mutual satisfaction of the visitor and the
museum.
MINIMUM QUALIFICATIONS
w BA Degree, with course work in business or arts administration
preferred.
w Three (3) years of related customer service work experience including
at least two (2) years of supervisory experience; or an equivalent
combination of education, training, and experience.
w Solid computer skills; knowledge of ticketing point of sales systems
desirable.
w Knowledge of visitor service principles, practices, and procedures;
knowledge of arts and/or leisure audiences preferred.
w Knowledge of financial record-keeping practices and procedures;
ability to type numerical texts and make basic calculations accurately;
excellent business math skills.
w Ability to develop and implement effective initiatives and strategies
to ensure consistent excellent customer service in all areas of the public
museum.
w Ability to: understand and implement the museum’s mission,
activities, services, and programs; interpret museum policy and procedure
for the visitor; problem-solve and devise solutions and initiatives to
refine policies and systems.
w Ability to: train, direct, supervise, evaluate, and motivate staff
and volunteers.
w Ability to: work in fast-paced environment; adhere to deadlines;
demonstrate excellent judgment and flexibility in meeting shifting demands
and priorities.
w Ability to: establish and maintain effective working relationships
with staff, volunteers, and members of the public; exercise tact and
diplomacy at all times; demonstrate an understanding of protocol and
sensitivity to cultural diversity issues.
w Ability to work on weekends, holidays, and some evenings.
w Able to lift and carry up to 40 pounds.
COMPENSATION
Competitive compensation and benefits package.
APPLICATION PROCEDURE
Apply online at www.asianart.org or
Send a letter of interest and resume ASAP to:
HUMAN RESOURCES, Asian Art Museum, 200 Larkin Street, San Francisco, CA
94102
FAX: 415.861.2359
±The Asian Art Museum, a premier San Francisco institution, is one of the
largest museums in the Western world devoted exclusively to Asian art. The
museum’s magnificent and priceless collection of more than 14,000 objects,
including paintings, sculpture, ceramics, bronzes, jades and textiles,
exemplifies the artistic accomplishments of countries and cultures
throughout Asia. The museum has relocated to an historic Civic Center
building which has undergone a multi-million dollar renovation to become
the Asian Art Museum’s new home. The museum opened to the public in March
2003.±
The Asian Art Museum is proud to be an Equal Opportunity Employer.
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