Just to let everyone (for whom I have no individual email addresses) know that
I have now sent out a copy to the 30+ people who have requested one up to now
and I have sent a copy of the file to John who theatens to inflict it on, or at
least make it available to, everyone through the magic of electricity and bytes
and such. Thanks for the thank-you notes so many people sent me; I like you,
too!

Watch out for a book to be published in the next year by Dr. Chuck Chakrapani
of Ottawa on measuring customer satisfaction. Karen Graham of CMC showed me a
huge binder of handouts she received in the course of one of his seminars which
she attended, which will serve as the basis for the book. I've read it and it
is VERY good. he's an excellent writer and I am VERY excited about the prospect
of his book.

Also look for a new book which should be out this year by Pennsylvania's Stacey
Roth on historical character interpretation. It has taken a lot longer than she
had hoped to get through the publishing gestation process, but I read a draft
and it is a complete practitioner's compendium of how to do it - first person
and third, with an enormous bibliography to which I was able to contribute.
It's the best thing on live interpretation I've seen since Tilden's seminal
work.

Harry Needham
Canadian War Museum