Hi Erin and others,
Wow! We had a double or triple policy at first but received a number of
groans in response. Clients don't always understand that in order to service
their order asap you have to put some other orders aside.
We now tack on a $100 rush order fee and that goes over without notice.

A couple of questions for you and the list:
- What are your limits or definitions within which an order is considered
'rush'? Is it only 24 hours? What about a three day treatment, for example?
- What do you do if/when you do not have the photographic material readily
available to supply (either you have to dupe some slides or transparencies
or order a print from the lab)? (And I guess this is related to my first
question) If takes at least 3-5 days to receive the material from the lab,
do you still consider it a 'rush' order and charge 'em?

Thanks for your time and consideraion. Looking forward to reading the
responses...

Best wishes,
Ziva

Ziva Haller Rubenstein
Rights & Reproductions Coordinator, Art
Dept Image Resources & Copyright Management
The Israel Musem, Jerusalem


----- Original Message -----
From: Erin Foley <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, March 25, 2003 6:32 PM
Subject: Re: appropriate rush fees


> We triple the basic fee for 24-hour turn around.  We usually get it, too.
>
> Erin Foley
> Archivist
> Circus World Museum Library
> 550 Water Street
> Baraboo, WI  53913
>
> [log in to unmask]
> 608-356-8342, ext. 3283
> fax 608-355-7959
>

=========================================================
Important Subscriber Information:

The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes).

If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).