Seeing the thread "Volunteer Horror Stories" is running its course, I
thought I would mention two good reference texts for those wishing to avoid
such consequences:
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Volunteer Program Administration : A Handbook for Museums and Other Cultural
Institutions
by Joan Kuyper, Ellen Cochran Hirzy, Kathleen Huftalen

A reader from CALIFORNIA , January 31, 1999
excellent resource for both paid and non-paid museum staff
This attractive handbook emphasizes the need for adequate training of museum
volunteers, for developing structures which enable volunteers to take
responsility for their own programs, and for museums to recognize that
volunteer programs require the same kind of attention as that given to other
departments within the institution. The resource guide in the last half of
the book is extremely helpful, as in addition to giving some sample forms,
it enables volunteer program administrators to network with others
throughout the country. This is a workmanlike and very useful volume.

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Museum Volunteers : Good Practice in the Management of Volunteers (Heritage)
by Sinclair Goodlad, Stephanie McIvor

Library Binding - 144 pages 1 edition (June 1998)
Routledge; ISBN: 0415182093

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Both available in the Museum sections of DR DRUM'S NOT-FOR-PROFIT BOOKSHOP

http://members.tripod.com/~DrDrum_2/Bookshop.html