Antenna is phasing out the CD players and using MP3 players that are
supposed to be less troublesome.  We had the CD players for Millet to
Matisse, the users were very happy with them.  There were problems as
described but were taken care by Antenna.  Mostly our 'broken' guides
were due to operator error. LOL

Barbara Bowerman
Visitor & Volunteer Services Coordinator
Joslyn Art Museum


> -----Original Message-----
> From: Museum discussion list [mailto:[log in to unmask]]On
> Behalf Of Julia Clark
> Sent: Sunday, September 21, 2003 10:00 pm
> To: [log in to unmask]
> Subject: Re: audio tours
>
>
> Thanks Clarissa, sounds like a dismal experience, and it also
> sounds like
> maybe Antenna is not up to scratch in the support areas?
>
> Julia Clark
> Manager, Interpretation & Collections
> Port Arthur Historic Site
> Port Arthur  7182
>
> Ph: 03 6251 2334
> Fax: 03 6251 2322
> Mobile: 0419 412246
>
> -----Original Message-----
> From: Clarissa C. S. Ryan [mailto:[log in to unmask]]
> Sent: Thursday, 18 September 2003 2:41 AM
> To: [log in to unmask]
> Subject: Re: audio tours
>
> We used Antenna during our Secrets of the Forbidden City
> exhibition. The
> units were easy to use, but lots of little things went wrong (dead
> batteries, spontaneous resetting, low volume). Staff who were
> not trained
> to use the units (everyone from ticket-sellers to security)
> wound up being
> haphazardly roped into helping confused patrons.  So I'd
> suggest showing
> everyone how to use them and reset them when there are problems.
>
> The best thing about ours was that they had English, Spanish,
> Cantonese,
> and Mandarin available in each unit. Very useful!
>
> --
> Clarissa Cates-Smith Ryan
> [log in to unmask]
> http://www.sharedwing.net/
> --
>
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