Recently, an experimental survey entitled "Questioning the museum" has been
conducted; the study (the first of its kind in Italy) aimed at the
evaluation of the state museums communicative tools helpfulness in conveying
information. In particular, the general objectives of the research were the
followings:
A. evaluating the enjoyment of the public towards the communication systems
used by museums;
B. gathering information on the visitors' judgements about the effectiveness
of the communicative strategies adopted by museums;
C. getting guidelines about the ways to improve museums communicative
processes.
The study was carried out by account of the Ufficio Studi of the Italian
Ministero per i beni e le attivitą culturali under the supervision and the
co-ordination of Prof.
Ludovico Solima from the Seconda Universitą degli Studi di Napoli.
It has been realized on the basis of 4.000 questionnaires collected
during five weeks (30th June - 7th August 1999) in a panel of state museums.
The research has been held in the following twelve museums:
Gallerie dell'Accademia di Venezia;
Pinacoteca di Brera, Milano;
Pinacoteca Nazionale di Bologna;
Museo Egizio di Torino;
Galleria Nazionale d'Arte Moderna, Roma;
Museo Nazionale Romano, (Palazzo Massimo);
Museo Nazionale di S. Matteo, Pisa;
Galleria Palatina di Firenze;
Galleria Nazionale di Perugia;
Galleria Nazionale di Capodimonte;
Museo Archeologico di Reggio Calabria;
Museo Archeologico di Cagliari.
The information were collected through a questionnaire available in Italian,
English and French, made solely of multiple-choice questions since it was a
self-completion survey.
The research has focused on topics such as external and internal signage,
captions of the objects, information panels, maps, guide-books, guided
tours, audio-tours, multimedia workstations, museum staff, etc.
If anyone is interested in receiving more information, please feel free to
send
e-mail on the list or to the following address.
Sergio Riolo
[log in to unmask]
Viale Maria Cristina di Savoia, 2-C
80122 Napoli - Italy
Tel. e fax: +39 081 660775
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