I too would be interested Marilynn Havelka
Dept. of Culture and Recreation,
City Hall, 71 Main Street West
Hamilton, Ontario
Canada  L8N 4E2

(905) 546-3967


-----Original Message-----
From: Steven S. Yalowitz [mailto:[log in to unmask]]
Sent: March 30, 2000 2:38 PM
To: [log in to unmask]
Subject: measuring visitor satisfaction


Please excuse cross-postings.

We are interested in collecting articles, books, reports, or comments
about the measurement of visitor satisfaction in museums or similar
institutions. Do any of you have references for these types of works
that you would be willing to share with us (and the list)? Or, have any
of you used specific measures of visitor satisfaction that have worked
particularly well for you?

Thanks in advance for your help,

Steven Yalowitz
Ross Loomis
Colorado State University

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