SURVEY OF VOLUNTEER MANAGERS
FOR BENCHMARK STUDY

Sharon Herene

Master's Candidate
Mandel Center for Nonprofit Organizations
Case Western Reserve University

Grants Manager
The Health Museum of Cleveland
________________________________________________________________

I am conducting a survey of Volunteer Coordinators or Managers
in order to compile data that will serve as a benchmark
study. It takes about ten minutes to complete. The study
serves two purposes. First, to aid the administrative and
programming staff of The Health Museum of Cleveland in
their efforts to revitalize the Museum's volunteer program.
Second, to fulfill a requirement for my Master's degree
in Nonprofit Organizations at Case Western Reserve University.

I would be very appreciative to any nonprofit organization's
volunteer coordinator or manager who would answer the
following questions and send me their responses. I plan to
compile the data and send this information to any person who
asks for the compilation.

[*]  Please mark all answers that apply and also add any
     further relevant information.

Thank you for your time and expertise.


PLEASE DO NOT POST your responses to the listserve; send directly
to Sharon Herene

mailto:[log in to unmask]

________________________________________________________________


Your organization uses what methods to encourage a healthy
volunteer spirit...

 [ ] orientation explaining your organization to the
     volunteer

 [ ] informing volunteer of what can be expected
     of and by them

 [ ] meaningful activities for volunteer positions

 [ ] providing the volunteer an experience from which they
     can learn

 [ ] providing food for volunteers while they are
     volunteering

 [ ] free parking

 [ ] a volunteer newsletter

 [ ] additional discount at gift shop

 [ ] discounted rates for your organization's classes or
     educational offerings

 [ ] recognition event[s]

 [ ] recognition certificates

 [ ] recognition gifts

 [ ] free membership

 [ ] name tags with department title

 [ ] informal invitation to talk to director/superior about
     their helpful ideas

 [ ] support from paid staff

if other please describe

________________________________________________________________


Your organization utilizes volunteer help in the following ways...

 [ ] to run programs w/out staff supervision

 [ ] to run programs with staff supervision

 [ ] for special events

 [ ] to help with mailings

 [ ] for grounds maintenance

 [ ] for building maintenance

 [ ] for education

 [ ] for the gift shop

 [ ] for administrative assistance

 [ ] for expert/technical assistance

if other please describe

________________________________________________________________


As a Volunteer Coordinator or Manager you find it difficult to
get volunteer help for...

 [ ] special events

 [ ] mailings

 [ ] grounds maintenance

 [ ] building maintenance

 [ ] education assistance

 [ ] administrative assistance

 [ ] expert assistance

 [ ] receptionist

 [ ] gift shop

if other please describe

________________________________________________________________


As a Volunteer Coordinator or Manager you recruit volunteers
through...

 [ ] paid print advertisements

 [ ] press releases

 [ ] word-of-mouth

 [ ] volunteer opportunities brochure

 [ ] membership brochures with volunteer opportunities listed

 [ ] public access TV advertisements

if other please describe

________________________________________________________________


As a Volunteer Coordinator or Manager you use which of the
following resources...

 [ ] volunteer position application forms

 [ ] phone interviews for volunteer positions

 [ ] personal interviews for volunteer positions

 [ ] volunteer job descriptions

 [ ] a tracking computer database

 [ ] a specialized volunteer management computer program

 [ ] attendance at volunteer management workshops/conferences

 [ ] readings concerning volunteer management

if other please describe

________________________________________________________________


As a Volunteer Coordinator or Manager your job includes...

 [ ] recruiting and placing volunteers in departments

 [ ] tracking hours worked by volunteers

 [ ] training paid staff to work with volunteers

 [ ] planning volunteer recognition events

if other please describe

________________________________________________________________


As a Volunteer Coordinator or Manager necessary skills include...

 [ ] clerical experience

 [ ] telephone speaking

 [ ] writing

 [ ] public speaking

 [ ] teaching

 [ ] interpersonal

 [ ] word-processing

 [ ] computer database

if other please describe

________________________________________________________________


As a Volunteer Coordinator or Manager you report to the...

 [ ] Education Department

 [ ] Public Affairs Department

 [ ] Communications/Marketing Department

 [ ] Development Department

 [ ] Membership Department

 [ ] Executive Director

if other please describe

________________________________________________________________


You were found or hired for your position through...

 [ ] volunteering at your organization

 [ ] being a paid staff member in your organization

 [ ] a print advertisement

 [ ] word-of-mouth

if other please describe

________________________________________________________________


Your background and experience include...

 [ ] volunteer time for a nonprofit organization

 [ ] teaching

 [ ] clerical

if other please describe

________________________________________________________________


Your academic qualifications include...

 [ ] high school diploma

 [ ] B.A. degree

 [ ] M.A. or M.S. degree

if other please describe

________________________________________________________________


The number of your organization's staff involved in coordinating
volunteers

 full-time...

 part-time...

 volunteer...

________________________________________________________________


The number of paid staff at your organization is...

 full-time staff...

 part-time staff...

________________________________________________________________


The number of active volunteers at your organization is...

________________________________________________________________


The number of volunteer hours per month in your organization is...

________________________________________________________________


Please include your name, title, organization, city, state,
e-mail, phone and fax numbers...


================================================================

Again, many thanks for your time and thoughtful assistance with
this survey.

PLEASE DO NOT POST your responses to the listserve; send directly
to Sharon Herene

E-MAIL
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FAX
attention: Sharon Herene
216-231-5129

SURFACE MAIL
Sharon Herene, Grants Manager
The Health Museum of Cleveland
8911 Euclid Ave
Cleveland, OH 44106-2039
--
Sharon Herene
Grants Manager, The Health Museum of Cleveland
tel 216.231.5010 x 123   216.231.5129
mailto:[log in to unmask]