We refer to our front desk staff as receptions and information staff.  When
talking to the public, we casually refer them to the "front desk" - as in
"you can ask for that at the front desk."  The job is referred to as Museum
reception.  The RSM does not charge an admissions fee, so our front line
staff do not have cashier duties.

P. Hill
Royal Saskatchewan Museum

                -----Original Message-----
                From:   Michelle Levengood [mailto:[log in to unmask]]
                Sent:   30 January 2001 19:36
                To:     [log in to unmask]
                Subject:        Front-line Staff Titles...

                A quick question for everyone-

                    As the Head of our Admissions Department, I'm attempting
to change
                the title of our Front Desk and Coat Check Staff from
Cashier/Clerk to
                something that better describes what it is they
                do, and how important they are to our Institution.  I know
that many
                museums have moved to titles such as Sales & Service
Representatives,
                and I'm curious to see what type of titles all of you have
in place at
                your various museums, zoos, etc.  My feeling is that we find
cashiers at
                places like a supermarket, but my staff help to orient
guests to our
                various programs, exhibits, and they like, all while trying
to move them
                closer to a purchase, membership, or at the very least a
return visit.
                Shouldn't their title reflect that?  I'm curious about how
others have
                handled this, any suggestions you have would be extremely
appreciated...

                Michelle Levengood
                Admissions Supervisor
                New York Hall of Science
                718.699.0005 extension 385
                [log in to unmask]

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