Hello,
I'm going to weigh in here, because the subject is near and dear to my 
heart, as a pierced person, and also as a younger person just beginning 
my career and hoping to stay pierced as I move through it.

in regards to the quality of service of the Kinko's employee, the first 
thing that popped into my mind is, how much is this girl, or any 
employee there, getting paid? Probably not that much. Also, chances 
are, the girl who waited on you did not have anything to do with the 
mistake in your order. My guess is someone who worked the night before 
messed up and she was finishing the transaction.

Yes, we are judged. Everyday. But that doesn't give us the right to 
form opinions about someone's character or quality because of the way 
they look. In that sense, judging a person by the way their hair is 
cut, the piercings they have, or what they wear, is akin, in a small 
way, to judging a person by the color of their skin. It is a judgment 
and an assessment of them as a human based on the way they look.

I agree that we, as professionals, and usually as humans, are judged by 
the way that we look, how we talk, our grammar, all of that. But that 
doesn't make it right and it doesn't mean that we shouldn't struggle to 
not judge people by the way they look.

I think that this is a really grey area, and one that we could argue 
over and over. But what makes something appropriate? Just because you 
work in an office downtown, does that mean you should dress in a suit? 
Convention says yes, but who is to say that convention is right?

The thing I try to remember about those blessed people who work in the 
service industry, is that they work hard for, usually, less than 
optimal pay.
I try to remember that they might have had a hard day, or just dealt 
with a difficult customer. I'm not saying that you should be happy with 
substandard service, with your picture or the girl's attitude.  But, in 
my opinion,  stereotyping her as 'goth girl' and taking issue with her 
appearance was inappropriate and probably had nothing to do with the 
quality of service.

Just my opinion,
leah durand

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