The Tech Museum of Innovation
FULL-TIME POSITION AVAILABLE
Group Reservationist


The mission of The Tech Museum of Innovation is to serve as an educational
resource that engages people of all ages and backgrounds in exploring and
experiencing technologies affecting their lives, and to inspire young
people to become innovators in developing technologies of the future.

The Group Reservationist is a full-time, non-exempt position reporting to
the Guest Services Supervisor.

RESPONSIBILITIES:
* Answer group's information telephone line and provide excellent customer
service to prospective groups visiting The Tech and programs participants.
* Schedule and book reservations for groups visitors, public programs
participants, and others as needed.
* Perform data entry to update admissions information.
* Produce admissions reports.
* Coordinate with other departments to finalize programs/workshop offerings.
* Mail materials and information to prospective visitors and booked groups.
* Assist with other Guest Services duties including greeting visitors,
handling ticket sales and other responsibilities as needed.


REQUIREMENTS:
* Excellent communications skills
* Familiarity with The Tech's mission, exhibits and programs
* Proficient computer skills; experience with database systems
* 2+ years of experience with customer service
* Experience as receptionist and/or with call centers highly desirable
* Accurate, detail-oriented and reliable
* Must be willing to work on weekends and holidays
* Willingness to be flexible to the museum's needs

HOURS:  40 hours/per week

Application Procedure:
The Tech offers excellent benefits including paid medical, dental, life and
vision insurance. Please send cover letter and resume  to The Tech Museum
of Innovation, 201 S. Market Street, San Jose, CA  95113, Attn: Human
Resources.  FAX:  (408) 279-7149.  Or, Ascii text file to [log in to unmask]
(please do not send attachment.)  No phone calls please.  The Tech Museum
of Innovation is an Equal Opportunity Employer with a strong commitment to
diversity. (http://www.thetech.org)



Xuan T. Nguyen
Manager of Human Resources
The Tech Museum of Innovation
201 S. Market Street
San Jose, CA  95113

Administrative Offices:
145 W. San Carlos Street
San Jose, CA  95113

Web:  www.thetech.org
Human Resources Info:  www.thetech.org/hr
FAX: (408) 279-7149
Phone: (408) 795-6100
Direct Line: (408) 795-6204