Dear Jay:
Before investigating TQM, you might want to do some research into the
work of Dr. W. Edwards Deming upon which a lot of TQM is based. In
addition, you might want to look at our Web Site and our page on Value
Methodology which takes the process to a more practical plane and -
usually cuts costs in the process.
Kind Regards
Roger Wulff
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In the New Year -Visit our NEW "ONLINE" MUSEUM BOOKSTORE
- WHERE YOU CAN NOW EARN FREQUENT FLYER MILES ON
YOUR FAVORITE AIRLINES WITH THE CLICKREWARDS
PROGRAM AND OUR "ONLINE"INTERNATIONAL CRAFT SHOP
at: http://www.washingtonpost.com/yp/museumshopint
Museum Services International is a non-profit organization which
provides planning and implementation services in all areas of
cultural and museum operations - especially in the area of
"Economuseology."
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