Sometimes it is reassuring to see that problems manifested at our museum are
shared elsewhere and not just a product of our institution. Our dress code
for "front line" staff weekend/evening security and receptionists has changed
numerous times with various reinforcement. We vacillated to anything goes but
ratty jeans, to a vest worn by everyone, to mandatory staff shirts. Yet, we
have had complaints regarding their dress code because of lip and eyebrow
piercings, multi-colored hair, etc. which seems to intimidate some guests.
We have asked for certain distracting piercings to be removed at work but it
is not followed - nor reinforced. Our morale is low with this staff because
of the lack of communication and constant changing and variances of the dress
code from month to month. It's still a problem - in fact we're meeting to
discuss it once again sometime this week.

If I may make a suggestion, stick to one policy and start with it on the
onset when new people are hired. If it's a policy, back it up consistently
and positively, don't change it or enforce it only when the Director is
around. Personally, Ithink it is fair to ask front desk/security staff to
follow a dress code that includes basic exclussions on green hair and lip
piercings, ratty jeans and flip-flops, because they are representing the
museum. As long as we inform the staff when we hire them of the policy I
think it is fair.

Heather Ferrell
Plains Art Museum, ND


In a message dated 5/24/1999 11.47.11 AM, you wrote:

<<Our museum is in the process of implementing a more stringent dress code for
front-line staff. The new code applies not only to clothing choices but to
haircuts and jewelry. Many of us feel that the new code would be stifling
and very bad for morale in an area that already has the lowest morale in the
museum. I would like to hear about other experiences with the
success/failure of dress codes. For instance, Kara, what prompted your
decision to update the dress code? Was it complaints from visitors?
Trustees? Managers? I'd appreciate any feedback from the list.
>>

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