The Cumberland County (PA) Historical Society developed a training program
for volunteers to handle genealogical requests. The participants completed
a certain number of hours of training, a homework assignment, and then
donated a specified number of research hourse. The Historical Society then
"certified" them - saying that the HS stands behind their work. These
people now handle the genealogical searches, spliting the fee 50/50 with
the Historical Society. No more backlog and there is a list of folks
waiting for the next certification program.
Rhonda R. Newton
PA Federation of Museums
[log in to unmask]
-----Original Message-----
From: Barbara E Ware [SMTP:[log in to unmask]]
Sent: Sunday, June 21, 1998 9:13 AM
To: [log in to unmask]
Subject: Handling research requests???
Here at the History Center, we have a small library which came to us
intact from another collection, that is open to the public for research
on the local area, as well as state information. We also have a
genealogy section and a file of family papers generated by researchers
over the years.
We are beginning to generate requests from people, usually by phone or
email, for some substantial research on our part to answer their
question. Up to now, I have been doing as much as I can, but am
wondering if there is an accepted approach for handling research
questions that involve staff participation. Of course, if they can come
in to the Center, I try to help them get started with their research,
but then it is up to them.
One individual had a several part question in which he asked me to send
him a couple of pages on each part of the question.
Any ideas?
Barbara Ware
--
Barbara E. Ware
Librarian/Archivist
Tampa Bay History Center
P.O. BOX 948
Tampa, FL 33601-0948
email: [log in to unmask]
homepage: http://home1.gte.net/thistory
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