Volunteer Program Administration
by Joan Kuyper
1993, American Council of the Arts, NY

The Effective Management of Volunteer Programs
by Marlene Wilson
1976, Volunteer Management Association, Boulder, Colorado

Both excellent; both available through AAM bookstore.

You might also try contacting the American Association of Museum
Volunteers, a Standing Professional Committee of the AAM.

To sum up all this accumulated wisdom: volunteers are staff; they need
to be (and deserve to be) treated accordingly.

Hope this helps!

Eugene Dillenburg
Lead Developer, Philippines Coral Reef exhibit
John G. Shedd Aquarium
1200 South Lake Shore Drive
Chicago, Illinois  60605

V:      (312) 692-3136
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"Jellyfish heaven is a lot like L.A." -- The Dead Milkmen, circa 1986