I missed the first post to this thread, I'm afraid.

Buckinghamshire County Museum staff conduced focus-group interviews
during its 'closed' period (late 80s/early 90s).  From this, the staff
learnt that what non-visitors wanted, and what visitors wanted.  I
joined the staff after this period, but what my job-share partner, and
her colleagues had found out drove the process of re-displaying the
collections.

Best wishes,
--
Pat Reynolds
[log in to unmask]
Keeper of Social History, Buckinghamshire County Museum
   "It might look a bit messy now, but just you come back in 500 years time"
   (T. Prattchet)