A number of heritage institutions are required either by law or policy to
provide equal services in more than one language. All Canadian national
museums, for example, fall into this category, as Canada has two official
languages, English and French.

If you are in a similar position, you may wish to evaluate the provision of
multilingual services to your visitors.

If so, you may be interested in an evaluation recently completed in the
Canadian Museum of Civilization and the Canadian War Museum on visitor services
in both official languages.

If interested, send me an email and I will send you a copy by the same means.
Please DO NOT reply to me through MUSEUM-L as our email system cannot tell me
your own email address and I will be unable to send you the file.

Harry Needham
Director, Programmes & Operations
Canadian War Museum

harry.needham(at)cmcc.muse.digital.ca  (replace the (at) by the usual character
which our LAN will not tolerate in msg text)